Publix Contactless Payment

What is a contactless payment?
A contactless payment is performed with a contactless-enabled device, rather than swiping or inserting a card into the PIN pad.

What devices can be used for contactless payments?
Any credit or debit card, key fob, smart watch, smart phone, or other mobile device that contains a near field communication, or NFC, antenna.

What payment apps do you accept?
We accept Apple Pay®, Android Pay™, Samsung Pay® , Google Pay™, and other NFC payment apps. We also support contactless pay through the Publix app for iPhone® and Android.™

How do I know if my device supports contactless payment?
The device must be equipped with a payment application (app) and the near field communication, or NFC, feature. Every device is different, so you’ll need to check with the device manufacturer or service provider.

How do I know if my credit and/or debit card supports contactless payment?
If you want to use your physical card for a contactless payment, it must have the universal contactless logo and/or must have the term printed on the card.

Is my credit and/or debit card required to have the contactless logo in order to use it within the payment app on my device?
No; however, when setting up your payment card within your app, your bank must authenticate the card and authorize its use for contactless payments.

Do I really tap my device on the PIN pad?
The industry uses the term tap. However, the card or device simply needs to be held or placed over a certain area on the PIN pad for it to transmit information. On our PIN pads, the contactless card or device must be held over the black surface area to the left of the keypad.

Are contactless payments made with my device secure?
When you add a card to your payment application or device, a virtual account number is created. This account number is used in place of your actual card number, along with a unique value for each transaction. This makes each transaction unique to assist with fraud protection.

Will I need to enter my PIN during checkout?
If the card within your payment app can be used as debit, you may be prompted to enter a PIN.

I performed a contactless transaction in your store, but it’s not reflected in my payment app. Why?
If the transaction was approved at the point of sale, your payment app may need time to update. If the problem persists, contact your financial institution or service provider for additional assistance.

Certain cards within my contactless device were declined in your store. Can you help me understand why?
These declines may have something to do with how the card has been set up within the payment app. You’ll need to contact your financial institution to resolve the issue.

How do I set up my card within my payment device?
Every payment application is different. You’ll need to download the payment app specific to your device, then follow the instructions provided to set up your card.

Can I use my contactless device at self-checkout?
Yes. The PIN pads at self-checkout will not have the contactless logo on the screen, however, they can still accept contactless payments.

Can I pay for a portion of my order using a contactless payment method?
Yes, but you’ll need to inform the cashier how much you would like to pay prior to tapping your device/card.

Are there any fees associated with using my contactless payment?
Publix does not charge a fee for using your contactless payment in our store. Consult your financial institution or service provider with any questions regarding their fee structure.

How can I prevent others from using my device as payment?
Most devices have some form of password protection. Consult your financial institution or service provider with any questions regarding the security of your device.

Can my information be compromised through the use of my device?
Consult your financial institution or service provider with any questions regarding the security of your device.

Is there a transaction limit when using contactless payments?
Your financial institution will determine any guidelines or limits they’d like for the number of contactless transactions and/or the dollar amount per transaction.

Will I continue to earn rewards and benefits from my credit and debit cards if I use contactless payment?
Check with your financial institution to understand how they handle benefits and rewards for contactless transactions.

Can contactless be used to receive a refund?
Yes; however, the card being refunded must be a credit card.

When I perform a contactless transaction, the last four digits from my card don’t match what’s printed on my receipt. Why?
Within your payment app there are two numbers that reference your payment card. These numbers are the last four digits from your physical card and the last four digits of the device account number (also known as the virtual account number) that’s created when you add your card to the app. When paying with your device, the last four digits of the device/virtual account will be shown on the receipt.

My payment application always defaults to a certain card; how can I pay with another card within my app?
Before tapping, you’ll need to open the app and select the card you wish to pay with.